Website Privacy Notice

1.0 Introduction

We at NexGen Heating, take the protection of your personal data very seriously and strictly adhere to the rules laid out by the UK General Data Protection Regulation.

This privacy notice gives you information on how we collect and process your personal data through your use of this site and any data you may provide regarding our services.

We have appointed a data protection officer (DPO) who is responsible for monitoring and providing guidance with our GDPR status. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO/us info@nexgenheating.com.

2.0 Who Are We

We are NexGen, a British technology, manufacturing Infrared Heating Systems Company. Our company came into being in February 2023, but benefits from many years of research and experimentation prior to its formation. Based on the experience of our founders, our early focus was on developing low-carbon heating solutions for social housing in the UK. Since then, we have delivered programmes to many housing associations, to local councils, care homes, leisure operators and other businesses, for residential, commercial and industrial applications in countries around the world.

Our ambitions are threefold: to decarbonise heating on a global basis, to deliver affordable warmth to those in fuel poverty, and to improve health by eliminating damp and mould in homes around the world.

3.0 Why We Collect Your Personal Information

We collect your personal data for one of the following purposes:

• Providing and delivering heating products and services
• Accessing client properties
• Educating clients about their heating systems
• Handling enquiries and sales opportunities
• Managing exhibitions and events
• Managing complaints
• Managing shareholders and corporate records
• To manage business funding and governance

4.0 Lawful Basis of Processing Information

We only collect and use personal information about you when the law allows us to. Most commonly, we use it where:

• The data subject (you) has given consent to the processing activity taking place.
• If the processing is necessary for the performance of a contract.
• If the processing is necessary for compliance with a legal obligation to which the controller is subject.

If the processing is necessary for the purpose of the legitimate interest pursed by us or our partners

Where legitimate interest is identified as a lawful basis, we will undertake a legitimate interest assessment which is a three-part test covering:

• The purpose test – to identify the legitimate interest
• Necessity test – to consider if the processing is necessary for the purpose identified
• Balancing test – considering the individual’s interests, rights or freedoms and whether these override the legitimate interests identified.

5.0 What Information We Collect

We collect personal information from you, for example, if you contact us on our website contact form, request service information, call us or use any of our services. The categories of personal information that we may collect, store and use about you include:

• Contact details and identification information: Name, email address, phone number, address, Date of Birth, Gender, Identity document.
• Technical information: IP address, browser type, operating system, and other cookie data (please see the Cookie Policy for further information).
• Marketing preferences: Whether you have opted in to receive communications from us.

Personal Data we Collect from Third Parties

We may collect or process your data through your company, to facilitate a deal with us.

6.0 How Long We Keep Your Data

We pride ourselves on ensuring that your personal data is only retained for the period that we need it for, or in accordance with laws, regulations and professional obligations that we are subject to. All personal information collected has a defined retention period, which is in-line with our retention policy and retention schedule

7.0 Security Of Personal Information

We take the responsibility for protecting your privacy very seriously and we will ensure your data is secured in accordance with our obligations under the Data Protection laws. We have in place technical and organisational measures to ensure personal information is secured and to prevent your personal data from being accessed in an unauthorised way, altered or disclosed.

We have in place a robust access control policy which limits access to your personal data to those employees, contractors and other third parties who only have a business need to know. The processing of your personal data will only take place subject to our instruction.

We have policies and procedures to handle any potential data security breaches and data subjects; third parties and any applicable regulators will be notified where we are legally required to do so.

We have ensured that all employees have had information security and data protection training.

Technical Safeguards and Security

We implement technical and organisational measures to secure your data against unauthorized access, loss, or misuse. These measures include:

• Encryption of sensitive data during transmission.
• Secure access controls for all systems handling personal data. Like passwords, two factor authentication and role-based access controls.
• Regular security assessments and audits of our processes and third-party providers.

8.0 Children’s Information

We do not knowingly collect information on children. If we have collected personal information on a child, please contact us immediately by emailing us at info@nexgenheating.com so we can remove this information without any undue delay.

9.0 Who We Share Your Data With

NexGen may disclose your personal data to some third parties to help us deliver our services. All third parties are contractually bound to protect the personal data we provide to them.

We may share your data with:

• Partners: Business partners, suppliers, contractors for the performance of any contract we enter into with them.
• Third-party service providers: Third parties that support us to provide services e.g. IT support, cloud-based software services, E-learning platform.
• Payment service providers:
• Legal authorities or regulators: When required by law.
• Web analytics and search engine provider: To ensure the continued improvement and optimisation of our website.

We ensure that all third-party providers meet GDPR compliance standards.

10.0 Your Individual Rights

In this Section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. You can read more about these rights on the ICO website. Please find the link here: https://ico.org.uk/for-the-public/

Your principal rights under General Data Protection Regulation are:

• Right to Object
• Right of Access
• Right to be informed
• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Data Portability

The Right to Object

You can exercise this right if

• Processing relies on legitimate interest
• Processing is for scientific or historical research
• Processing includes automated decision making and profiling
• Processing is for direct marketing purposes

The Right of Access

• You or any third party acting on your behalf with your authority may request a copy of the personal data we hold about you without charge.
• We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you.

The Right to Be Informed

• We are required, to provide clear and transparent information to you about how we process your personal data. This privacy notice addresses this right.

The Right of Rectification

• If you believe the personal data we hold about you is incorrect or incomplete, you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.

The Right to Erasure

• If there is no legal basis or legitimate reason for processing your personal data, you may request that we erase it.

The Right to Restrict Processing

• You may ask us to restrict the processing of your personal data. This means we will still hold it but not process it. This is a conditional right which may only be exercised when:

Processing is Unlawful

• We no longer need the personal data, but it is required for a legal process
• You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made.
• If you are exercising your right to rectification

The Right to Data Portability

• You can request that your personal data is transferred to another controller or processor in a machine-readable format if:
• Processing is based on consent
• Processing is by automated means (i.e. not paper based)
• Processing is necessary for the fulfilment of a contractual obligation

If you have any question about these rights, please see “Contact Us”, section of this privacy notice.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

11.0 Consent

Where you have given consent for processing, or explicit consent in relation to the processing of special category data, you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

12.0 Failure To Provide Personal Information

Where we need to collect personal data by law or in order to process your instructions or perform a contract, we have with you and, you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you. In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time.

13.0 Cookies

Our website uses cookies. Please see our Cookies Policy for full details of the cookies used on our website. Please see our Cookies Policy

14.0 Automated Decision Making

Your personal data is not used in any automated decision making (a decision made solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain conditions about an individual).

15.0 Transfers Outside Of The EEA

We will not share personal information to third parties outside of the European Economic Area (EEA).

16.0 Contact Us

We at NextGen Heating, take the protection of your personal data very seriously and strictly adhere to the rules laid out by the UK General Data Protection Regulation.

If you have any queries about this privacy notice, how we have handled your data or wish to raise a complaint in relation to your personal data, please do not hesitate to contact us. You can contact us by.

Email: info@nexgenheating.com

By Post: Unit 1 Triton Centre, Premier Way, Romsey Hampshire SO51 9DJ

If you are concerned about how we have handled your data, we encourage you to contact us first so we can resolve your concerns. If you are not satisfied with how we have handled your complaint, you can make a complaint to the Information Commissioner’s Office using the contact details below:

By Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

By Website: Click Here

By Email: Click Here

By Phone: 0303 123 1113

17.0 Privacy Notice Review

We at NextGen Heating, take the protection of your personal data very seriously and strictly adhere to the rules laid out by the UK General Data Protection Regulation.

We keep this privacy notice under regular review. This privacy notice was last reviewed and amended on 12/03/26

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.